Qatar Office

Street no. 330 RawdatAl Khail,
Building no: 210, Area No.43
Nuaija, Doha
Location Map

UK Office

4 Fairacres, Ruislip, Middlesex, England, HA49AN
Location Map

Privacy Policy

Congratulations – you’ve found Altair’s privacy policy.

We tend not to get too many visitors here, but if data protection is entirely your thing, you’re in absolutely the right place.

We recognise the importance of your personal data and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy explains how we handle your personal information. In particular, it details how we collect, use, disclose, store and enable you to access your personal information.


Our Privacy Policy applies to your personal information regardless how we collect it, for example, whether it is collected via one of our websites, when you visit one of our venues, when you contact our customer service departments or visit one of our social media sites.

By submitting information to us, accessing and using our websites or social media platforms or visiting our venues you consent to us collecting, using and disclosing your personal information in the ways described in this Privacy Policy.


Personal information includes any information or opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information is true or not. We only collect personal information (and sensitive health information) which is necessary for, or related to, one or more of its functions or activities.


We may collect personal information from you in a number of ways, including:

when you send us an e-mail, “contact us” message or make any other form of written enquiry;

when you use our websites or our channel partners’ websites;

when you make a booking on our websites or on our channel partners’ websites;

via our official social media pages that we control, such as the official pages for our various businesses on Facebook, Twitter and Instagram;

when you visit or call one of our venues to ask about our services;

when you make a booking at one of our venues;

when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct;

when you purchase photos and/or videos of your visit to one of our venues;

when you sign up to receive our newsletters or marketing material;

when you submit an application for employment with us;

when you register for one of our corporate programs; and

when you register for one of our events.

Some of our venues have surveillance cameras which may capture your image on film.  We may use this information in respect of the management and security of our venues and it may be provided to law enforcement and government bodies for these purposes.


Your personal information may be used by us in a number of ways, including:

for the purpose requested;

to respond to your query or feedback;

to process your booking or order with us;

to promote and market all current and future businesses, venues, products and services and to inform you about the products and services of our commercial partners;

to process and consider your application for employment;

to assist with our internal business processes;

for market research purposes and to improve our product and service offering;

to administer contests, promotions and surveys;

for any other purposes that you would reasonably expect; and

to enable us to comply with our obligations under the law.


We may disclose your personal information in a variety of circumstances including to:

our related entities within MegaAdventure;

contractors, agents and suppliers we engage to provide newsletters, products and/or perform services for us, for example customer feedback analysts, digital marketing agencies, online shopping cart service providers, photo and video processing and production companies, and payment processors;

our professional advisors, such as lawyers and accountants;

law enforcement bodies;

if you choose, your email address and name will be added to our periodical newsletter database so you can receive it; and

any other person for any other purposes that would be reasonably expected (including if required by law).

When third parties perform services on our behalf, we take reasonable steps to ensure that the third party will protect your personal information in a manner consistent with this Privacy Policy. We may provide your information to our overseas service provider, as we have service providers in the [United Kingdom, Australlia and USA], but the location of our service providers may change from time to time.

We do not sell your name or other personal information to third parties.


We take reasonable steps to maintain the security of your personal information and to prevent the misuse, interference, loss, modification and unauthorised access to or disclosure of your personal information.


Our websites use cookies for identification purposes and to allow certain functions on the websites to work such as the online shopping process. The cookies we pass to your electronic device are anonymous and do not hold information about you and are not capable of revealing your personal identity.

However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser on your electronic device to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our websites and the online shopping process.